What are Topic Groups?
Topic groups are a way of organising your customer conversation topics into high-level themes in Prodsight.
This is helpful for tracking how one are of the product/service compares to another in terms of sentiment and mention volume.
You can expand a topic group to reveal underlying sub-topics alongside their individual mention and sentiment metrics.
Automated topic grouping
Prodsight automatically groups related topics together. For example, topics mentioning "photos" such as "upload photo" or "delete photo" will be automatically grouped in a topic group Photos so you can quickly see what your customers are saying about a particle product feature or part of your service.