What are Topics?

Topics are made up of one or more related terms and are a way to track mention volume, sentiment scores and conversation snippets related to a particular customer discussion topic in one place.

A term is a single keyword or phrase occurring in your customer conversations, e.g. "cancel account". Prodsight will pick up on all variations of the term in your conversations automatically to make sure that all relevant mentions are captured.

Automated topic discovery

Prodsight automatically scans your historic and recently closed customer conversations for relevant terms. Then those terms are automatically grouped into topics containing related terms.

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