Prodsight uses machine learning to perform sentiment analysis on your customer feedback to help you understand how your users feel about various aspects of your product or service.

Prodsight automatically analyzes each mention in your workspace for sentiment,  categorizes it and applies one of three labels:

  • Positive - mention text was mostly positive
  • Neutral - mention text was mostly neutral
  • Negative - mention text was mostly negative

The sentiment classification is based on the overall opinion, feeling, or attitude expressed in a mention.

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